Core Service Offerings

Prelevate Global offers end-to-end solutions categorized across three key strategic domains, covering
both routine process execution and advanced knowledge support:

A. Customer Interaction Services (CIS)

  • Omnichannel Contact Centre: Voice (inbound/outbound), Email, Chat, and Social Media support.
  • Technical Support (Level 1 & 2): Troubleshooting and issue resolution for software and hardware products.
  • Customer Retention & Loyalty Programs: Proactive customer engagement strategies.

B. Business Process & Back-Office Support (BPO/BOS)

  • Data Entry and Management: High-volume, accurate data processing, Data Capture and Conversion, and digitization.
  • Document Processing: Digital mailroom, indexing, Categorical Indexing, and archive management solutions.
  • Order Processing: End-to-end support for order entry, tracking, and fulfilment coordination.
  • Virtual Administrative Assistants: Dedicated support for scheduling, reporting, and general office tasks.

Core Service Offerings

Prelevate Global offers end-to-end solutions categorized across three key strategic domains, covering
both routine process execution and advanced knowledge support:

A. Customer Interaction Services (CIS)

  • Omnichannel Contact Centre: Voice (inbound/outbound), Email, Chat, and Social Media support.
  • Technical Support (Level 1 & 2): Troubleshooting and issue resolution for software and hardware products.
  • Customer Retention & Loyalty Programs: Proactive customer engagement strategies.

B. Business Process & Back-Office Support (BPO/BOS)

  • Data Entry and Management: High-volume, accurate data processing, Data Capture and Conversion, and digitization.
  • Document Processing: Digital mailroom, indexing, Categorical Indexing, and archive management solutions.
  • Order Processing: End-to-end support for order entry, tracking, and fulfilment coordination.
  • Virtual Administrative Assistants: Dedicated support for scheduling, reporting, and general office tasks.

Commitment to Compliance and Innovation

Prelevate Global LLP is officially recognized and registered under two key initiatives by the Government of India. We communicate these registrations to demonstrate our institutional stability, transparent practices, and commitment to the Indian business ecosystem.

A. DPIIT Recognition as a “Startup” (Startup India)

Registration Status: Recognized by the Department for Promotion of Industry and Internal Trade (DPIIT) under the Startup India program.

Client Benefit Translation:

Focus on Innovation

This status acknowledges our business model’s potential for scalability and process innovation, ensuring we are always looking for better, more efficient ways to serve you.

Regulatory Stability

The program provides regulatory support and streamlined compliance for labor and environmental laws, which reduces regulatory friction and allows our management to dedicate maximum resources and focus entirely on service delivery and client success.

B. MSME Registration
(Udyam Registration)

Registration Status: Recognized by the Department for Promotion of Industry and Internal Trade (DPIIT) under the Startup India program.

Client Benefit Translation:

Cost Efficiency

This registration allows us to access certain government-backed schemes and financial benefits. We pass this operational efficiency directly to our clients through highly competitive and transparent pricing models.

Institutional Backing

It signals that we are a formally recognized and institutionally supported entity within the Indian economy, adding a layer of assurance regarding our long-term stability.

Commitment to Compliance and Innovation

Prelevate Global LLP is officially recognized and registered under two key initiatives by the Government of India. We communicate these registrations to demonstrate our institutional stability, transparent practices, and commitment to the Indian business ecosystem.

A. DPIIT Recognition as a “Startup” (Startup India)

Registration Status: Recognized by the Department for Promotion of Industry and Internal Trade (DPIIT) under the Startup India program.

Client Benefit Translation:

  • Focus on Innovation: This status acknowledges our business model’s potential for scalability and process innovation, ensuring we are always looking for better, more efficient ways to serve you.
  • Regulatory Stability: The program provides regulatory support and streamlined compliance for labor and environmental laws, which reduces regulatory friction and allows our management to dedicate maximum resources and focus entirely on service delivery and client success.

B. MSME Registration (Udyam Registration)

Registration Status: Recognized by the Department for Promotion of Industry and Internal Trade (DPIIT) under the Startup India program.

Client Benefit Translation:

  • Cost Efficiency: This registration allows us to access certain government-backed schemes and financial benefits. We pass this operational efficiency directly to our clients through highly competitive and transparent pricing models.
  • Institutional Backing: It signals that we are a formally recognized and institutionally supported entity within the Indian economy, adding a layer of assurance regarding our long-term stability.

Technology and Security Framework

Our methodology is rooted in a Process-First, Technology-Enabled approach, ensuring repeatable
quality and adherence to global security standards.

A. Operational Methodology
(The Prelevate Framework)

  • Discover & Design: In-depth process mapping and identification of automation opportunities (RPA/AI).
  • Pilot & Validate: Implementation of controlled pilot program with clear Service Level Agreements (SLAs).
  • Scale & Optimize: Rapid deployment, performance monitoring, and continuous improvement loops based on deep analytics.

B. Technology Stack

  • RPA & AI: Utilization of leading Robotic Process Automation platforms for high-volume tasks and AI-driven chatbots for Level 1 customer interactions.
  • CRM & Cloud: Integration with client-preferred CRM (e.g., Salesforce, HubSpot) and hosting on secure, compliant cloud infrastructure.

C. Data Security & Compliance

  • Infrastructure: Secure, tiered network architecture with redundancy and Disaster Recovery (DR) planning..
  • Compliance Readiness: Adherence to international data protection principles (GDPR, HIPAA, and ISO 27001 readiness), ensuring client data is handled with the highest level of confidentiality and integrity.

D. Workforce Security

  • Strict access controls, regular security training, and zero-trust policies for all team members.


Industry Focus and Domain Expertise

We leverage specialized domain expertise to provide immediate value and industry-specific compliance
assurance across several high-growth and regulation-intensive sectors.

Industry Vertical

Strategic Goal & Key Offerings

Financial Services (BFSI)

Help financial institutions maintain long-term customer relationships through impeccable customer service and enhanced experience. (Includes KYC/AML support and payment reconciliation).

Healthcare & Life Sciences

Empower the healthcare industry to provide patients and customers with exceptional support and to always meet their needs. (Includes claims processing, patient data entry, and appointment scheduling).

Retail & E-commerce

Help retailers avoid customer frustration and product returns by providing solutions for handling complaints, managing returns (reverse logistics support), and achieving the highest customer satisfaction level.

Software & Technology

Enable electronic/tech companies to focus on innovating their products while we enhance the customer experience and technical support infrastructure. (Includes Level 1 & 2 Technical Support and SaaS subscription management).

Transportation & Logistics

Improve customer experience and operational efficiencies to grow brand loyalty and strengthen customer interactions. (Includes inventory data management and logistics support).

Travel & Hospitality

Deliver exceptional customer support to increase customer satisfaction and sales conversions for businesses focused on travelers and guests across the globe.

Media & Entertainment

Enable electronic/tech companies to focus on innovating their products while we enhance the customer experience and technical support infrastructure. (Includes Level 1 & 2 Technical Support and SaaS subscription management).

Communications

Help telecommunication companies remain competitive and differentiate themselves through an enhanced customer experience and support infrastructure.

Public Sector

Support government entities in delivering quality services to the general welfare by assisting with information provision and citizen assistance.

Competitive Advantage

Digital-First Approach

We integrate Robotic Process Automation (RPA) and AI tools directly into workflows, ensuring greater accuracy, faster turnaround times, and lower long-term operational costs for our clients.

Scalable and Flexible Workforce

Our strategic location in a talent-rich area allows for rapid scaling of operations to meet fluctuating client demands, without compromising on talent quality.

Client-Centric Model

We operate on a customized partnership model, where services are designed around the client’s existing processes and cultural values, not a rigid, one-size-fits-all BPO template.

Security and Compliance

A commitment to international data security standards (e.g., GDPR, HIPAA readiness) and robust infrastructure protects client data and ensures continuous business operations.